Terms and Conditions
Eliška Mertová, Reg. no 01755684, residence Fr. Křížka 21, Praha 7 17000, is registered in the Register of Companies kept by the City Court in Prague, engaged in the sale of custom clothing. Not VAT Registered.
The buyer is aware that by purchasing products offered by the seller, the buyer does not gain the right to use the registered brands, business names, company logos or patents of the seller or other companies, unless otherwise agreed in a special contract concerning a specific case.
Prior to placing an order the buyer provides his/her contact details necessary to process the order, possibly data he/she would like to have on the buying documents.
A separate contract between the buyer and the seller gives precedence to these Terms and Conditions.
Is a natural person registered in the Commercial Register maintained by the Municipal Court in Prague dealing with the sale of custom clothing.
As soon as we receive your order and subsequent payment, we will send you a confirmation by e-mail. If the ordered product is not in stock, its production usually takes 2-3 weeks from the date or order. All details will be provided in the confirmation e-mail.
Uncollected consignments will be returned to the sender. The costs associated with such return delivery will be reimbursed by the customer.
Return of Goods
You may return purchased products within a period of 14 days from the delivery of your order. The products must be clean, unworn, unwashed, and with all tags attached, if possible. Subsequently, we will refund the applicable amount to the customer's account. The postage for returned goods will be reimbursed by the customer.
Cancellation of Order
An order may be cancelled if cancelled within 30 minutes from the time of order. The fees associated with the refund (transfer) of the paid amount to the customer's account will be deducted from the transferred amount.
The warranty period is 24 months. The warranty covers defects originating from production, used materials, or processing methods. If the goods are damaged or modified by the customer, no warranty claims will be accepted.
Any and all information provided by you are deemed strictly confidential. Without your previous consent, we will not disclose your personal data to third parties other than the persons transporting the goods.
We use the PayPal international payment system, which effects millions of financial transactions on a daily basis.
Special Adjustments of Existing Garments
We offer the following adjustments of existing garments.
- Combination of two sizes (e. g. L shoulders, M hips)
- Lengthening or shortening of the garment
- Altering the width of the garment (after a necessary measurement in our shop)
The final price of the garment will increase by 15 - 50% depending on the amount of adjustments. A deposit of 50% from the total amount will be requested at each order. The sum will be stated in advance. In case of cancelling an order after the commencement of production, the deposit forfeits. After the completion of the commissioned garment, its approval and handover, the article is nonrefundable.
The production period is between 3 and 5 weeks from order.
Exclusive Custom-Made Production
We perceive fashion as a matter of individuals. Therefore we create it also custom-made.
If you have any wishes for existing garments or brand new designs, contact us.
Exclusive Custom-Made Production includes:
- Personal appointment in our studio in Prague
- Prototype design from trial material
- Assistance in choosing material
- 3 try-ons in our studio (1st trial material, 2nd chosen material, 3rd final adjustments)
The total amount does not include the cost of material.
A deposit of 50% from the total amount will be requested at each order. The sum will be stated in advance. In case of cancelling an order after the commencement of production, the deposit forfeits. After the completion of the commissioned garment, its approval and handover, the article is nonrefundable. The period of production will be individually pre-arranged.
We recommend that an order of custom-made wedding dresses be made minimally 2 or 3 months in advance.